Beyond tickets: unlocking a new revenue stream by building a Commerce offering

Beyond tickets: unlocking a
new revenue stream by building a Commerce offering

Founded in London in 2014, DICE has reimagined how fans discover and purchase tickets to live events. Its user-friendly app locks tickets to smartphones, ensuring they remain with real fans, not resellers, while promoting transparent pricing. When a fan activates their ticket for an event, a QR code is generated, granting access to the event.

Although the app is renowned for its simple, frictionless purchase flow—select a ticket type, choose the quantity, and checkout—selling non-ticket products was previously impossible due to technical limitations. As part of DICE's long-term strategy to diversify its revenue streams and offer more value to partners, we aimed, as a starting point, to enable a range of experiential extras, such as VIP upgrades, queue jumps, and artist meet & greets.

I led the design effort on the B2C/native app side to launch the first iteration of this new commerce feature.

Founded in London in 2014, DICE has reimagined how fans discover and purchase tickets to live events. Its user-friendly app locks tickets to smartphones, ensuring they remain with real fans, not resellers, while promoting transparent pricing. When a fan activates their ticket for an event, a QR code is generated, granting access to the event.

Although the app is renowned for its simple, frictionless purchase flow—select a ticket type, choose the quantity, and checkout—selling non-ticket products was previously impossible due to technical limitations. As part of DICE's long-term strategy to diversify its revenue streams and offer more value to partners, we aimed, as a starting point, to enable a range of experiential extras, such as VIP upgrades, queue jumps, and artist meet & greets.

I led the design effort on the B2C/native app side to launch the first iteration of this new commerce feature.

Founded in London in 2014, DICE has reimagined how fans discover and purchase tickets to live events. Its user-friendly app locks tickets to smartphones, ensuring they remain with real fans, not resellers, while promoting transparent pricing. When a fan activates their ticket for an event, a QR code is generated, granting access to the event.

Although the app is renowned for its simple, frictionless purchase flow—select a ticket type, choose the quantity, and checkout—selling non-ticket products was previously impossible due to technical limitations. As part of DICE's long-term strategy to diversify its revenue streams and offer more value to partners, we aimed, as a starting point, to enable a range of experiential extras, such as VIP upgrades, queue jumps, and artist meet & greets.

I led the design effort on the B2C/native app side to launch the first iteration of this new commerce feature.

Role

Timeline

Senior Product Design (BsC)

Jul. 2022 – Mar. 2023

Role

Senior Product Design (BsC)

Timeline

Jul. 2022 – Mar. 2023

Services

Product Design

Art Direction

Visual Design

Discovery

Ideation

Prototyping

Visual Design

User testing

Discovery

Ideation

Prototyping

Visual Design

User testing

Team

1 x Product Manager

2 x Product Designers (B2C/myself + B2B)

1 x User researcher

1 x UX Writer

3 x Frontend Engineers

2 x Backend Engineers

2 x QA Testers

Timeline

Jul. 2022 – Mar. 2023

Role

Senior Product Designer (B2C)

Output

Discovery

Ideation

Prototyping

Visual Design

User testing

Team

1 x Product Manager

2 x Product Designers (B2C/myself + B2B)

1 x User researcher

1 x UX Writer

3 x Frontend Engineers

2 x Backend Engineers

2 x QA Testers

Problem

The challenge was Skylabs' outdated online interface, which failed to reflect their status as an aerospace innovator.

The existing design was not user-friendly, lacked mobile responsiveness, and did not align with the brand's dynamic and forward-thinking ethos, leading to reduced user engagement and a diluted brand image.

Process

ContentThe redesign journey commenced with a deep dive into Skylabs' brand values and user expectations, including stakeholder interviews and user experience surveys.

Collaborating closely with Oluwapelumi Michael and Sophie Zhang, I developed a series of UI/UX wireframes, focusing on intuitive navigation and seamless user interaction. Michael Johnson contributed with dynamic visual elements that resonated with Skylabs' brand identity.

Through iterative design and continuous feedback integration, we ensured that every aspect of the user interface was optimized for engagement and brand consistency.

Outcome

The unveiling of the new Skylabs digital platform was met with outstanding reception. The intuitive and engaging design significantly improved user experience and interaction.

The site's traffic increased notably, with a marked enhancement in session duration and a decrease in bounce rates. The successful redesign not only revitalized Skylabs' digital presence but also reinforced their position as a leader in aerospace technology.

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